ShieldBlock Support Center  ·  All systems operational  ·  Response within 24h
All systems operational  ·  ShieldBlock v1.0

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24h
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Help Articles
4
Browsers Supported
100%
Uptime
Help Categories

Browse by topic

Everything organized so you find answers fast.

🚀
5 articles
Getting Started
Install ShieldBlock on Chrome, Firefox, Opera or Brave. First-time setup and what to expect.
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🔧
4 articles
Troubleshooting
Ads still showing? Counter stuck at 0? Badge not visible? Fix common issues here.
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4 articles
Pro Plan & Billing
How to upgrade, what Pro includes, payment methods, cancellation and refund policy.
View articles
🔒
3 articles
Privacy & Data
What data ShieldBlock collects (none), how blocking works locally, and our privacy commitment.
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🌐
3 articles
Browser Compatibility
Which browsers are supported, Manifest V2 vs V3 differences, and mobile browser notes.
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Direct
Contact Nexora
Can't find what you need? Reach Shantanu Binekar directly. We reply within 24 hours.
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Frequently Asked

Frequently asked questions

Quick answers to the most common ShieldBlock questions.

How do I install ShieldBlock on Chrome?
Getting Started
Head to the Chrome Web Store and search for ShieldBlock by Nexora Technologies. Click "Add to Chrome" and confirm the permissions popup. ShieldBlock starts working immediately — no restart needed.
1
Visit the Chrome Web Store
2
Search for ShieldBlock Nexora
3
Click Add to Chrome and confirm
4
Pin the shield icon to your toolbar — done!
How do I install ShieldBlock on Firefox?
Getting Started
Go to Firefox Add-ons (addons.mozilla.org) and search for ShieldBlock. Click "Add to Firefox". Accept the permissions. The shield icon appears in your toolbar instantly — no restart needed.
Does ShieldBlock work on Brave and Opera GX?
Getting Started
Yes! Brave supports Firefox extensions natively — install from addons.mozilla.org exactly like Firefox. Opera and Opera GX — install from the Opera Add-ons store. Both work identically with zero configuration changes.
Do I need an account to use ShieldBlock?
Getting Started
No account needed, ever. The free version requires absolutely nothing — no email, no sign-up, no password. Install and it works. Pro plan users receive access instructions via Instamojo after payment.
How do I pin the ShieldBlock icon to my toolbar?
Getting Started
In Chrome: Click the puzzle-piece icon (Extensions) in the top-right → click the pin icon next to ShieldBlock.

In Firefox: Right-click the toolbar → choose "Customize Toolbar" → drag ShieldBlock to a visible position.
Ads are still showing on some websites — why?
Troubleshooting
ShieldBlock blocks 200+ ad domains on the Free plan. Some newer ad networks or site-native ads may not be in the current blocklist. Here's what to try:
1
Click the shield icon and verify ShieldBlock is enabled (toggle should be on)
2
Hard-refresh the page: Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac)
3
If ads persist on a specific site, email us the URL at shantanubinekar2007@gmail.com and we'll add it to the blocklist
4
Pro plan users get a 1000+ domain list — upgrade to block significantly more
The counter shows 0 — is ShieldBlock working?
Troubleshooting
A counter of 0 means either the current page has no matching blocked domains, or ShieldBlock is paused. Try visiting a major news site or any ad-heavy page — the counter should increase. If not:
1
Open the popup and check the toggle is ON
2
Navigate to a new page (the counter resets per-tab)
3
Try disabling and re-enabling the extension in your browser's extensions page
4
Still 0? Reinstall from the store — this fixes 99% of cases
Does ShieldBlock slow down my browser?
Troubleshooting
No — it actually speeds up your browsing. ShieldBlock cancels ad and tracker requests before they download. Less data loaded = faster pages. Most users see 20–40% faster load times on ad-heavy sites after installing ShieldBlock.
ShieldBlock broke a website — how do I fix it?
Troubleshooting
Occasionally a legitimate script might be blocked. To temporarily disable ShieldBlock on a specific site:
1
Click the ShieldBlock icon in your toolbar
2
Toggle the shield OFF — this pauses blocking on all tabs
3
Reload the page
4
Email us the broken site's URL so we can fix the blocklist: shantanubinekar2007@gmail.com
How do I upgrade to ShieldBlock Pro?
Pro & Billing
Visit our Instamojo page and complete payment of ₹79/month. After payment, you'll receive setup instructions for the Pro version via email. Pro includes 1000+ domain blocklist, custom rules, whitelist and priority support.
What payment methods are accepted for Pro?
Pro & Billing
We accept all major Indian payment methods via Instamojo: UPI (GPay, PhonePe, Paytm, BHIM), debit/credit cards, and net banking. Payments are processed securely by Instamojo.
What is the refund policy?
Pro & Billing
We offer a 7-day no-questions-asked refund if you're not satisfied with Pro. Email shantanubinekar2007@gmail.com with your payment reference and we'll process it within 48 hours.
Can I cancel my Pro subscription anytime?
Pro & Billing
Yes. Email shantanubinekar2007@gmail.com to cancel anytime. No penalties, no hoops. You retain Pro access until the end of your current billing period.
Does ShieldBlock track my browsing history?
Privacy
Absolutely not. ShieldBlock runs 100% locally on your device. We collect zero data — no URLs, no browsing history, no analytics, no crash reports. Your stats (blocked count) are stored only in browser.storage.local which only your browser can access. Nothing leaves your machine.
What permissions does ShieldBlock need and why?
Privacy
ShieldBlock requests two permissions:
1
webRequest and webRequestBlocking — to intercept and cancel network requests matching the blocklist. This is how blocking works at the network level.
2
storage — to save your all-time blocked count locally on your device. No cloud sync, no external servers.
That's it. No access to your passwords, form data, or page content.
Is ShieldBlock open source?
Privacy
ShieldBlock's code is fully inspectable — no obfuscation, no minification. You can review every line directly from your browser's extension management page. Click the extension → "Inspect views" to see the source. We believe in radical transparency.
Install Guides

Pick your browser

Direct links to install ShieldBlock. All browsers, all free.

Google Chrome
Install Free
Mozilla Firefox
Install Free
Opera / Opera GX
Install Free
Brave Browser
Install Free
Quick Fixes

Common issues, instant fixes

Solve 90% of problems in under 60 seconds.

🔄
Extension not responding or crashing
This fixes almost every weird behavior.
1
Go to chrome://extensions or about:addons
2
Find ShieldBlock and click the toggle to disable it
3
Wait 5 seconds, then re-enable
4
Hard-reload any open tab: Ctrl+Shift+R
Counter stuck at 0
The counter resets on every page navigation. Visit an ad-heavy site (any news website) and it should increment immediately. If not, disable and re-enable the extension.
Per-tab counterResets on reload
🚫
YouTube ads showing
YouTube serves ads from its own domain, making them harder to block. The Pro plan's extended blocklist includes YouTube-specific ad patterns. Free plan may not block all in-video ads.
⚡ Upgrade to Pro →
🌐
Website looks broken after install
Click the shield icon → toggle OFF → reload the page. If the site works, a script it needs was blocked. Email us the URL and we'll fix the blocklist.
🔒
Badge not showing on icon
In Chrome: Click the puzzle piece → pin ShieldBlock. In Firefox: right-click toolbar → Customize → drag icon to toolbar. The badge (number) appears on the icon after the first blocked request on a page.
📧
None of the above worked?
Email Shantanu directly with your browser version and a description of the issue. Response within 24 hours.
📧 Email Support →
Get In Touch

Still need help?

Shantanu reads every email personally. No bots, no ticket systems — just a real human who built this and cares about your experience.

📧
SB
Shantanu Binekar
Founder & CEO, Nexora Technologies
Email Support
Describe your issue, your browser, and what you expected to happen. You'll hear back within 24 hours — usually much faster.
shantanubinekar2007@gmail.com
Response time: Within 24 hours 🇮🇳 Based in: India 💬 Language: English, Hindi
Upgrade to Pro
Get 1000+ blocked domains, custom rules, whitelist, and priority support for just ₹79/month.
⚡ Go Pro — ₹79/month
Support the Mission
ShieldBlock is free forever. If it's helped you, consider buying Shantanu a chai to keep Nexora independent.
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